1. Processing Time

• Orders are typically processed within 3–5 business days.

• Custom or personalized paintings may require additional time, depending on the complexity of the artwork.

• You will receive a confirmation email once your order is processed and ready for shipment.

2. Delivery Time

• Domestic (India): 5–10 business days from the date of dispatch.

• International: 10–20 business days, depending on the destination and customs clearance.

• Delivery times may vary during festivals, holidays, or unforeseen circumstances.

3. Shipping Charges

• Shipping charges are calculated based on location, weight, and order value.

• Free shipping may be available for orders above a certain amount (as per ongoing offers).

4. Packaging & Safety

• Each artwork is carefully wrapped with protective materials to prevent damage during transit.

• Fragile and custom-made items are shipped in sturdy, secure packaging to ensure safe delivery.

5. Tracking Your Order

• Once your order is shipped, you will receive a tracking number via email.

• You can use this number to monitor your shipment until it reaches your address.

6. Lost or Delayed Shipments

• While we partner with trusted shipping providers, delivery delays may occasionally occur.

• If your order is delayed or lost, please contact our support team immediately, and we will assist in resolving the issue.

7. Contact Us

For return, refund, or replacement requests, please reach out to our support team:

📧 Email: info@divinedreamarts.com
📞 Phone: +91 6300548279
📍 Address: D. Ramaswamy, Divine Dreams Arts, HNo 64, MSR Hill Valley, Kadapa, Andra Pradesh, India 516002